For Patients & Visitors
As a patient or patient’s designated representative of St. Mary’s Hospital and Regional Medical Center, you have the right to:
- Participate in all decisions involving care or treatment.
- Be informed of health status, including diagnosis, prognosis and recuperative period.
- Receive information necessary to give informed consent prior to the start of any surgical procedure.
- Be treated with dignity and receive compassionate care, regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status or ability to pay, sex, sexual orientation, and gender identity or expression.
- Receive care or treatment that is respectful, recognizes the patient’s dignity, and provides for personal privacy to the extent possible.
- Have a family member, friend, or other individual be present with the patient for emotional support during the course of stay and be informed of the visitation policy for individual units.
- Be treated in a manner that does not discriminate based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status or ability to pay, sex, sexual orientation, and gender identity or expression.
- Be treated in the least restrictive setting possible, and suited to individual needs.
- Be informed by the hospital of the names of all physicians who will provide care, treatment or services.
- Be informed of the professional status and experience of the staff providing care, treatment or services.
- Consent to or decline any plans for research, investigation, educational projects or clinical trials.
- Be informed if the physician, dentist or podiatrist is participating in teaching programs, research, experimental or educational projects relating to the patient’s own case.
- Accept or refuse any drug, test, procedure or treatment, to the extent permitted by law, and be informed of the probable consequences of such action.
- Be informed of patient related ethical issues.
- Be relieved of physical and/or emotional pain/suffering, to the extent possible, and suited to individual needs.
- Formulate advanced directives and have these directives followed as permitted by law.
- Receive effective communication, and to expect that every effort is made to assist in effective communication regardless of preferred language, communication barrier or physical handicap.
- Request that family, designated representative, and/or personal physician be promptly notified about your hospital admission.
- Be treated in a safe, accessible, efficient and effective environment of care that is free from mental, physical, sexual and verbal abuse, neglect, exploitation
- Be informed of any rules and regulations which may apply to you as a patient.
- Review, obtain copies and/or make amendment to your medical records as well as obtain information regarding disclosures of your health information. Medical records are maintained in confidence and in accordance with medical staff bylaws, rules and regulations.
- Be informed, upon request and prior to the initiation of emergent care or treatment, of the estimated charges for services and billing procedures.
- Receive an explanation, upon request, of the hospital bill regardless of payment source.
- Be provided with patient rights and responsibilities and have access to the patient representative.
- Expect security and personal privacy as well as confidentiality of information.
- Access protective and advocacy services.
- Be informed about treatment, services and outcomes of care, including unanticipated outcomes.
- Have the patient’s cultural and personal values, beliefs and preferences respected including the accommodation of religious/spiritual services.
- Consent or refuse to permit recordings, films or
other images for internal or external use.
- Have the patient’s wishes regarding organ donation respected as permitted by laws and regulations.
- Be treated in an environment which supports the patient’s positive self image and dignity.
- Be informed of the internal grievance procedure and have complaints and grievances investigated and addressed, including the phone number and address for lodging a grievance with the state agency that has licensure survey responsibility for the hospital